The general business conditions of APP Europe s.r.o. who operate the website www.plasty.online with a registered address of Zamostni 1155/27
71000 Ostrava, Czech Republic.

The company is registered in the Commercial Register kept at the Regional Court in Ostrava, section C, insert 43601, identification number: 28563271.


The Terms and Conditions do not apply to cases where a person who purchases goods from the seller is a legal entity or a person who acts when ordering goods in the course of his business activity or in the course of his/her independent occupation.
Provisions deviating from the terms and conditions can be agreed upon in the purchase contract. Divergent provisions in the sales contract shall take precedence over the provisions of the Terms and Conditions.


The part of the range of products in the offer is not kept in stock due to its diversity – the selection of size, color, type, etc. For the mentioned reason, these products are manufactured on order according to customer specifications after payment has been received.


The time of delivery is 1–2 weeks after the payment for goods has been credited to the seller’s account.


Prices are stated in EURO (EUR) including VAT. If it is possible to place the order in another currency, the price is recalculated according to the current exchange rate of EURO.


Due to custom manufacturing, the entire order must be paid in full in advance by bank transfer to the seller’s bank account No. 43-3421690277/0100, IBAN: CZ1901000000433421690277, BIC/SWIFT: KOMBCZPPXXX kept at Komercni banka a.s.
Pursuant to the Act on Registration of Sales, the salesperson is obliged to issue a receipt to the buyer.


Products are shipped via the Czech Post, PPL or DHL. Postage is determined according to the weight and dimensions of the goods ordered and the destination address. Postage is specified in the order confirmation.


The buyer acknowledges that, among other things, it is not possible to withdraw from the purchase contract for the supply of goods that were made to order or modified according to the buyer's wishes, from the purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irreversibly mixed after delivery with other goods, from the purchase contract for the delivery of goods in closed packaging, which the consumer has removed from the packaging and for hygienic reasons it is not possible to return it.

If it is not a case mentioned in Article 3.1 or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract within fourteen (14) days from the acceptance of the goods, while in the case that the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the day of acceptance of the last delivery of the goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. Withdrawal from the purchase contract can be sent by the buyer to, among other things, the address of the seller's place of business or the seller's e-mail address info@plasty.online


The warranty period for plastic products is 24 months. This warranty does not cover the normal wear of the product or defects caused by improper or inadequate use.


Complaints must be submitted in writing at least by electronic mail with a precise description of the defect, or photo documentation. If necessary for assessment defective goods or sample must be send to the address of our business premises with a description of the defect. We will send the repaired or new product at our expense within 30 days from the recognition of the claim.

The usual 14-day period in which it is possible to return goods without giving a reason does not apply to products which have been made to order.




  2. The Personal Data Administrator according to Article 4 par. 7 of the Regulation of the European Parliament and of the Council (EU) 2016/679 on the protection of natural persons in connection with the processing of personal data and the free movement of such data (hereinafter “GDPR”) is: APP Europe s.r.o.. Company ID (IČ): 28563271, with registered address at Zámostní 1155/27 , 71000 Ostrava, Czech Republic (hereinafter “Administrator”).
  3. The contact information of the Administrator is:

Address: Zamostni 1155/27 , 71000 Ostrava, Czech Republic
E-mail address: app@appeurope.eu
Telephone: +420 722 300 300

  1. Personal Data means all the information about an identified or identifiable natural person, who can be identified directly or indirectly, especially by reference to a specific identifier, such as name, identification number, location data, network identifier, or to one or more specific elements of the physical, physiological, genetic, psychological, economic, cultural and social identity of this particular individual.
    4. The Administrator has not appointed a Commissioner for Personal Data Protection.
  3. The Administrator processes the personal data that you provided, or the personal data obtained on the basis of the fulfilment of your order.
    2. The Administrator processes your identification and contact details, as well as the data necessary for the fulfilment of the contract.
  5. The legitimate reason for the processing of personal data is
    the fulfilment of the contract between the Administrator and yourself, according to Art. 6 par. 1 letter b) of GDPR;
    • the legitimate interest of the Administrator to provide direct marketing (especially for the distribution of commercial announcements and newsletters) according to Art. 6 par. 1 letter f) of GDPR;
    • your consent with the processing for the purposes of the provision of direct marketing (especially for the distribution of commercial messages and newsletters) according to Art. 6 par. 1 letter a) of GDPR in connection with § 7 par. 2 of Act No. 480/2004 Coll., or other information in the event of the non-order of goods or services.
    2. The purpose of personal data processing is:
    • the fulfilment of your order and the exercise of the rights and obligations arising from the contractual relationship between the Administrator and yourself; during an order such personal data are requested that are necessary for the successful fulfilment of the order (name and address, contact); provision of personal data is a necessary requirement for the closing and fulfilment of the contract; the contract cannot be concluded or fulfilled by the Administrator without the provision of personal data;
    • the distribution of commercial messages and the performance of other marketing activities;
    3. No automatic individual decision making is implemented by the Administrator within the meaning of Article 22 of GDPR. You have given your explicit consent to such processing.


  2. The Administrator maintains personal data
    • for the time necessary to exercise the rights and obligations arising from the contractual relationship between the Administrator and yourself, and the exercise of entitlements under these contractual relationships (for 15 years after the termination of the contractual relationship);
    • until the consent to the processing of personal data for marketing purposes is revoked, for 15 years at the latest, if the personal data are processed on the basis of consent.
    2. After the period for personal data preservation has elapsed, the Administrator shall delete the personal data.
  4. The recipients of personal data are persons
    • participating in the supply of goods / services / making payments on the basis of a contract,
    • securing services of e-shop operation and other services related to e-shop operation,
    • securing marketing services.
    2. The Administrator does not intend to transfer personal data to a third country (outside EU) or an international organisation
    3. Related services, securing marketing and support services
    • Google analytics – logs cookies and website usage
    • Google Adwords – logs cookies and website usage
    • Google nákupy – requests for a review, with your consent during the order, email is recorded
    • Heureka – logs conversion of purchases and email address for the service “Verified by customers”
    • Zboží.cz – logs conversions of purchase and e-mail address
    • Sklik – logs cookies, website use, purchase conversion
  6. Under the Terms set out in GDPR, you have
    • the right to access your personal data under Art. 15 of GDPR,
    • the right to correct your personal data according to Art. 16 of GDPR, or to restrict processing according to Art. 18 of GDPR,
    • the right to have your personal data deleted according to Art. 17 of GDPR.
    • the right to object to the processing according to Art. 21 of GDPR,
    • the right for data portability according to Art. 20 of GDPR,
    • the right to revoke consent to the processing in writing or electronically to the address or e-mail address of the Administrator referred to in Art. III of these Terms. Your consent may be revoked at any time in your own customer account.
    2. You also have the right to file a complaint with the Personal Data Protection Office if you believe that your rights for personal data protection have been violated.
  8. The Administrator declares that he has taken all the appropriate technical and organisational measures to safeguard personal data.
    2. The Administrator has taken technical measures to safeguard data storage and the storage of personal data in paper form, in particular the secure / encrypted access to the website, encryption of customer passwords in the database, regular backups of the system.
    3. The Administrator declares that only the persons authorised by him have access to personal data.
  10. By submitting an order from the online order form, you confirm that you have familiarised yourself with the Conditions for the Protection of Personal Data and that you accept them in their entirety.
    2. You agree with these Conditions by ticking your consent on the Internet form. By ticking your consent, you confirm that you are aware of the Conditions for the Protection of Personal Data and that you accept them in their entirety.
    3. The Administrator shall be entitled to amend these Conditions. He will publish the new version of the Conditions for the Protection of Personal Data on his website, and at the same time will send the new version of these conditions to your e-mail address, which you provided to the Administrator.

These Terms become effective on 1st January 2020

Own Production

Most plastic products come from our own production. This allows us full control of delivery times, product quality and sale price.

Customer Support

We provide our customers with full support not only in selecting the right product but also during its use or eventual installation.

Orders Installation

In agreement with the client, we also realize the installation on site. This service is particularly useful for plastic flooring systems.

Products Renting

Some products can be also rented. These include giant games or floor systems for exhibitions, presentations, sports events, etc.